PRIVACY OF YOUR INFORMATION

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JMG Changes Lives, agree to maintain the confidentiality and privacy of all client information obtained through our website or any electronic communications with clients. This includes any personal and sensitive information provided by clients, such as names, contact information, medical history, and other personal details.

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As a licensed counsellor in private practice our counsellors are bound by ethical and legal obligations to protect the confidentiality of client information. All reasonable steps are taken to ensure that all client information is kept secure and protected from unauthorized access or disclosure.

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We will not share any client information with third parties without the express consent of the client, except as required by law or as necessary to protect the client or others from harm. Our Counsellors will inform clients of the limits to confidentiality and any legal obligations to report or disclose information, as required by law or professional ethics.

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JMG Changes Lives will use appropriate and secure electronic systems for storing and transmitting client information, including any online communication platforms or electronic health records systems. We will inform clients of the risks and benefits of these systems, and obtain their informed consent before using them for communication or storage of their information.

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We will provide clients with access to their own records and will make reasonable efforts to ensure that all information is accurate and up-to-date. Clients may request changes or updates to their information at any time.

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By using my website or electronic communication services, clients acknowledge and agree to the terms of this confidentiality agreement. This agreement may be updated or modified at any time, and clients will be informed of any changes.

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REFUND POLICY FOR WORKSHOPS AND EVENTS 

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Please note all workshops are catered for, and there is a section on the booking form that allows you to specify dietary needs. 

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JMG Changes Live's workshops are meticulously planned months in advance, to ensure that each participant has the best possible experience. We invest significant time, effort, and resources into preparing for these workshops, including purchasing necessary materials and allocating the facilitators' valuable time. We also cater for each event.

 

To maintain transparency and clarity, we have established refund and cancellation policies with clearly outlined time limits. By adhering to these policies, you can have a clear understanding of when refunds are available and what the cancellation deadlines are. This allows us to maintain the highest standards of quality and ensures that every participant's experience is exceptional. We appreciate your understanding and cooperation in adhering to these policies, which are in place to provide a fair and organized workshop environment.

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Our organization is committed to providing high-quality workshops and events for our attendees. We understand that sometimes circumstances may arise that prevent attendees from participating in an event or workshop they have registered for. To ensure fairness and transparency for all parties involved, we have established the following refund policy:

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1. Refund Requests: All refund requests must be made in writing and sent to the event or workshop organizer via email or postal mail. The request must include the attendee's full name, contact information, event or workshop name, and the reason for the refund request.

2. Deadline for Refund Requests: Refund requests must be received by our organization at least 28 days prior to the event or workshop start date. Any requests received after this deadline will not be eligible for a refund.

3. Exceptional Circumstances: In exceptional circumstances, such as medical emergencies, we may consider refund requests that fall outside of the standard refund policy. Such requests will be reviewed on a case-by-case basis, and the final decision will be made at the sole discretion of the organizer. The ticket could be transferred to the next event as a compromise.

4. No-Show Policy: No refunds will be provided for attendees who do not show up for an event or workshop they have registered for.

5. Cancellation of Event or Workshop: In the unlikely event that we must cancel an event or workshop, attendees will receive a full refund of the ticket price paid.

6. Transfer of Tickets: Attendees are allowed to transfer their registration to another person who meets the qualifications for attendance. If the attendee is not able to attend the event, they can contact the organizer to transfer the registration.

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By registering for an event or workshop organized by our organization, you agree to the terms of this refund policy. If you have any questions or concerns, please contact us prior to registering for the event or workshop. Thank you for choosing to participate in our workshops and events. We look forward to working with you.

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REFUND POLICY FOR CANCELLATIONS OF COUNSELLING APPOINTMENTS, OR NO SHOW

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JMG Changes Lives, is committed to providing high-quality counselling services to our clients. We understand that sometimes circumstances may arise that prevent clients from attending their scheduled counselling appointment. To ensure fairness and transparency for all parties involved, we have established the following refund policy:

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Cancellation Policy: Clients must provide at least 48 hours' notice to cancel or reschedule their counselling appointment. Any cancellations made less than 48 hrs of the scheduled appointment will incur a fee.

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This is as follows:-

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• Cancellation 48 hours prior to appointment: We Reschedule a New Appointment without Fees

• Cancellation 24 hours prior to appointment: We Reschedule a New Appointment without Fees

• No Show for Appointment and less than 24 Hours (Full Fee Charged)

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Rescheduling Policy: Clients who wish to reschedule their appointment can do so by providing at least 48 hours' notice.

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By scheduling a counselling appointment with our organization, you agree to the terms of this refund policy. If you have any questions or concerns, please contact us prior to scheduling your appointment.

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These fees are in place to compensate the counsellor for the missed session and the time and resources invested in preparing for the appointment.

The detailed explanation of the cancellation policy helps clients understand the reasons behind the fees and the importance of providing sufficient notice to avoid disrupting the counsellor's schedule. It's important for clients to review and understand the specific cancellation policy before committing to a counselling plan. This ensures transparency and helps avoid any misunderstandings regarding cancellation fees and missed appointments.

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Thank you for choosing our organization for your counselling needs. We look forward to working with you.

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REFUND POLICY AND CANCELLATION OF PLANS PURCHASED AND PAID FOR

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Non-refundable Payment: Once a counseling plan is purchased, the payment made for the plan is typically non-refundable. This policy ensures that the counselor's time and resources are compensated for the services they have committed to providing.

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• Extenuating Circumstances: While the plan itself may not be refundable, there is consideration and flexibility in certain cases of extenuating circumstances. If you encounter such circumstances that prevent you from attending the sessions within the designated time frame, you can speak with the counsellor. They may agree to extend the duration of the plan, allowing you to utilize the remaining sessions at a later mutually agreed-upon date.

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• Covid: If you have Covid or are ill with flu like symptoms, we will be more than happy to transfer your ticket to our next event.  We prefer you do not attend should this be the case to ensure that all participants stay well.  Even if you are well, but immune-compromised, please feel free to wear a mask.

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Missed Appointments: There are specific fees associated with missed appointments based on the notice period provided for cancellation:

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• Cancellation 48 hours prior to appointment: We Reschedule a New Appointment without Fees

• Cancellation 24 hours prior to appointment: We Reschedule a New Appointment without Fees

• No Show for Appointment and less than 24 Hours (Full Fee Charged)

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By scheduling a counselling appointment with our organization, you agree to the terms of this refund policy. If you have any questions or concerns, please contact us prior to scheduling your appointment.

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These fees are in place to compensate the counsellor for the missed session and the time and resources invested in preparing for the appointment. The detailed explanation of the cancellation policy helps clients understand the reasons behind the fees and the importance of providing sufficient notice to avoid disrupting the counsellor's schedule. It's important for clients to review and understand the specific cancellation policy before committing to a counselling plan. This ensures transparency and helps avoid any misunderstandings regarding cancellation fees and missed appointments.

ENTER HOME OFFICE PREMISES AT OWN RISK POLICY

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Our home office premises and workshops held are on private property, and all visitors enter at their own risk. We are committed to maintaining a safe and secure environment for ourselves and our visitors, but we cannot guarantee that accidents, injuries, or other incidents will not occur. By entering our home office premises, you agree to the following policies:

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1. Release of Liability: Visitors to our home office premises assume all risks associated with entering the property, and release us from all liability for any accidents, injuries, or other incidents that may occur on the property.

2. Responsible Behavior: Visitors must behave responsibly and exercise reasonable care when on our home office premises. Visitors must follow all posted instructions, warnings, and regulations, and must not engage in any behavior that could cause harm to themselves, other visitors, or our property.

3. Indemnification: Visitors agree to indemnify and hold us harmless from any claims, damages, or expenses arising from their presence on our home office premises.

4. Property Damage: Visitors are responsible for any damage they cause to our property while on the premises. Visitors will be held liable for any damages, and may be subject to legal action to recover costs.

5. No Insurance: We do not carry insurance to cover visitors on our home office premises. Visitors are responsible for their own insurance coverage, and should ensure that their insurance policy covers their activities while on our property.

6. Covid: We provide hand sanitizer on entry and practice hygiene to prevent the spread by disinfecting chairs, tables and doors after every workshop to reduce the risk of Covid. However we will not be held libel for anyone who catches Covid or any other illness while on the premises.

7. If you attend a workshop we respectfully ask that if you have any cold or flu symptoms, that you let us know prior to the workshop.

 

By entering our home office premises, you agree to the terms of this policy. If you have any questions or concerns, please contact us prior to entering the property.

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Thank you for your cooperation and understanding.

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